Privacy Policy (diamondtp.com)

At Diamond Tuning & Performance, we respect your privacy and we treat your information like we’d want ours treated. This Privacy Policy explains what we collect, why we collect it, how we use it, and what choices you have when you visit diamondtp.com, contact us, book services, buy merch, or sign up for updates.

By using our website or interacting with us, you agree to the practices described here.

What This Policy Covers

Where it applies

This policy applies to diamondtp.com and any forms, messages, or transactions you complete through our website.

Where it does not apply

If you click a link to a third-party site (like a payment provider, a social media platform, Printful, HP Tuners, or a scheduling tool), their privacy practices apply once you leave our site. We recommend reviewing their policies too.

Information We Collect

Information you give us directly

When you choose to share information with us, it can include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address (for merch)

• Vehicle details you provide (year, make, model, mods, goals, fuel type, issues)

• Messages you send us (emails, contact forms, SMS, DMs if you reach out that way)

• Appointment details and service requests

• Course enrollment details

If you provide someone else’s information (for example, booking on behalf of another person), you confirm you have permission to share it.

Information collected automatically when you use the site

Like most websites, diamondtp.com may automatically collect basic data such as:

• IP address

• Browser type and device information

• Operating system

• General location (approximate, based on IP)

• Pages you visit and how you interact with the site

• Referring page (the site you came from)

• Date and time of visits

• Errors or performance data (to help us fix broken pages)

This is typically collected through cookies and analytics tools.

Payment information

If you make a purchase, payments are processed through third-party payment providers. We do not store full card numbers on our servers. Payment providers may collect payment details to process transactions securely.

Information related to tuning and diagnostics

For services like tuning and diagnostics, we may collect and store:

• Vehicle information you provide

• Logs you send us

• Tune notes, service history, and files needed to support your vehicle

• Communications related to your service

We keep this information so we can support follow-ups, revisions (when applicable), and future service requests.

How We Use Your Information

Running the business and providing services

We use your information to:

• Schedule appointments and manage bookings

• Provide quotes and answer service questions

• Perform tuning, diagnostics, and customer support

• Communicate about your vehicle, your appointment, or your order

• Send invoices, receipts, and important service notices

• Deliver course enrollment details and training updates

Merchandise fulfillment

If you order merch, your shipping information may be shared with the fulfillment provider so your order can be printed and delivered.

Merch is handled by Printful unless otherwise stated on the product listing.

Website improvements and analytics

We use site usage information to:

• Understand what pages people use and what needs improvement

• Improve site speed, layout, and user experience

• Identify bugs, broken links, and performance issues

• Monitor general traffic trends

Marketing messages (only if you opt in)

If you choose to sign up for updates or promotions, we may send occasional emails or messages.

You can opt out anytime by using the unsubscribe link in emails or contacting us directly.

What We Do Not Do

We do not sell your personal information

We do not sell, rent, or trade your personal data to third parties.

We do not use your information to do anything creepy

We use your information to run the shop, support customers, and improve the website. That’s it.

When We Share Information

Sharing with trusted service providers

We may share limited information with trusted partners only when necessary to operate, such as:

• Payment processing providers

• Merchandise fulfillment partners (like Printful)

• Website hosting and website tools

• Analytics providers

• Scheduling, communication, or customer support tools

These providers are expected to use your information only to provide their service and to protect it appropriately.

Legal and safety reasons

We may share information if we believe it is reasonably necessary to:

• Comply with the law, legal requests, or court orders

• Protect our rights, customers, or the public

• Prevent fraud or security threats

• Enforce our terms and policies

Business changes

If Diamond Tuning & Performance is involved in a merger, acquisition, or asset sale, customer information may be transferred as part of that process. If that happens, we will take reasonable steps to protect your information.

Cookies and Tracking

What cookies are used for

Cookies help the site work and help us understand how visitors use it. They may be used to:

• Keep the website functioning properly

• Remember preferences (when available)

• Measure traffic and performance

• Improve navigation and user experience

Your choices

You can control cookies through your browser settings. You can block or delete cookies, but some site features may not work correctly if you do.

Data Security

How we protect your information

We take reasonable steps to protect your information, including using secure tools and limiting access to data.

No system is perfect

No method of transmission or storage is 100 percent secure. We cannot guarantee absolute security, but we do take privacy seriously and work to prevent unauthorized access.

Data Retention

How long we keep information

We keep information only as long as reasonably needed for:

• Customer support and service history

• Accounting, taxes, and recordkeeping

• Warranty style follow-up support for services when applicable

• Legal compliance and dispute resolution

If you request deletion, we will honor it when we can, but we may need to keep certain records for legal, tax, or operational reasons.

Your Rights and Choices

Access, corrections, and deletion

You can request to:

• Access the personal information we have about you

• Correct inaccurate information

• Delete your information (when possible)

Opting out of marketing

You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.

Cookie controls

You can manage cookies in your browser settings.

To make any privacy request, contact us using the info at the bottom of this page.

Children’s Privacy

Our services are not intended for kids

diamondtp.com is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information through our site, contact us and we will take appropriate steps.

International Visitors

Where data is processed

If you access diamondtp.com from outside the United States, your information may be processed in the United States where our business and service providers operate.

Changes to This Privacy Policy

Updates and effective date

We may update this Privacy Policy occasionally to reflect changes in our services, tools, or legal requirements. Any changes will be posted on this page with an updated effective date.

We recommend reviewing this page periodically so you always know what’s current.

Contact Us

If you have questions, concerns, or requests related to privacy, reach out here:

Email: zyler@diamondtp.com

Phone: 920-206-5638

Location: W10710 US-151, Malone, WI